Last Updated: Dec 12, 2025
Return Window: 14 Days
Thank you for shopping with AlbertaPrinters.net. We want you to be satisfied with your purchase. This policy outlines your options for returning or exchanging items purchased through our online store.
1. Return Eligibility
All products purchased from AlbertaPrinters.net may be returned within 14 days of delivery, provided they meet the following conditions:
- The item is unused and in the same condition as when received
- The item includes all original packaging and components
- A receipt or proof of purchase is provided
2. Non-Returnable Items
The following cannot be returned:
- Products that have been used, opened, or show signs of wear (e.g., forms that have been written on or labels that have been applied)
- Custom-printed or personalized products (if applicable)
- Items not returned in their original condition
- Any return made after 14 days from delivery
3. How to Start a Return
To initiate a return, contact us at: info@albertaprinters.net
Please include your order number, the item being returned, and the reason for return.
4. Shipping Your Return
After your return request is approved, please send your item to:
Alberta Printers Returns
7036 – 68 Avenue NW
Edmonton, AB T6B 3C5
Canada
Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective item).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Refunds
Once your return is received and inspected:
- We will notify you by email that we have received your item.
- We will inform you whether your refund has been approved or rejected.
- If approved, a refund will be issued to your original method of payment.
Please note:
- Shipping charges are non-refundable, except in cases where the return resulted from our error.
- Refund processing times vary depending on your bank or payment provider.
6. Late or Missing Refunds
If you have not received your refund after an approval notification:
- Check your bank or credit card account again.
- Contact your payment provider, as delays are possible.
- If you still need help, email info@albertaprinters.net
7. Exchanges
We offer exchanges only for defective or damaged items.
If you need to exchange an item for the same product, please contact us at info@albertaprinters.net before returning your item.
8. Need Assistance?
If you have any questions regarding returns, refunds, or exchanges, reach out anytime: info@albertaprinters.net